Shipping Policy

1. Generalities:
We offer various shipping methods on Offertrading, adapting to the preferences of our clients and the availability of logistics services in each area.

2. Processing Times:
Orders are processed within a maximum period of 3 business days after payment confirmation. Once the order is on its way, we will provide the customer with a tracking number so they can monitor the delivery.

3. Shipping Costs:
These vary depending on the destination, dimensions and weight of the product. The exact shipping amount will be calculated transparently and shown to the customer before checkout.

4. Shipping Areas:
We currently have shipping capabilities to [list specific countries or regions]. If your location is not on our list, we invite you to contact us and we will explore the best options available to you.

5. Delivery Times:
For [specific country/region], the estimated delivery time is [X business days]. However, this time may vary depending on external factors such as weather conditions, customs situations or other unforeseen events.

6. International Shipping:
For orders shipping outside of [name of Offertrading country of origin], customers should note that they may incur customs fees, taxes or duties. These additional fees are not under the control of Offertrading and are the responsibility of the client.

7. Shipping Problems:
If you detect any anomaly with your order, either in the delivery time or in the condition of the product upon arrival, we ask that you contact us immediately. In situations where the product arrives damaged, we will request photographic evidence so that we can best assist you, whether processing a return or replacement.

8. Contact:
For any questions or concerns regarding our shipping policy, do not hesitate to contact us at [customer service email]. Our priority is to ensure a satisfactory shopping experience and we will be willing to help you every step of the process.